Terms and Conditions

Haftungsausschluss
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All bookings are made and accepted in accordance with the following terms and conditions which form the guideline of your contract with Eric Grandison Golf School.

1. Booking confirmation and deposit
The person making the booking is responsible to Eric Grandison Golf School for all payments in respect of the booking. In the event of a group booking the person who made the booking on behalf of the group is responsible for all payments. Once the chosen tour is booked a booking reference number will be allocated and a deposit of 30% of the total cost will be required. From this point a contract exsist between us.

2. Payment and final balance
Final payment of the balance is due 8 weeks prior to the start of your tour. If the payment is not received by the due date Eric Grandison Golf School reserves the right to cancel your booking in its entirety. In such an event the deposit will not be refunded. Please note: final payment date will appear on invoice as a reminder. Any tours booked less than 8 weeks prior to commencement, payment in full is required.

3. Cancellation charges
More than 60 days before arrival - 30% of total cost
30-60 days before arrival - 50% of total cost
30 days or less before arrival - 100% of total costs

4. Changes by Eric Grandison Golf School
In the unlikely event that Eric Grandison Golf School has to cancel any tour, all deposits and payments will be refunded in full within 14 days

5. Changes to your bookings
We will endeavour to accommodate any changes you wish to make up to 8 weeks prior to arrival. All changes must be advised in writing to Eric Grandison Golf School quoting the booking reference number. Changes to your booking will be subject to an administration fee of £50 each. Any alterations within 8 weeks of your arrival will be treated as a cancellation and cancellation charges as shown in section 3 will apply.

6. Force majeure
Eric Grandison Golf School will not be liable for additional expenses incurred through travel delay, acts of god, force majeure or events beyond our control. Force majeure is unusual and unforseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.

7. Insurance
We strongly recommend that you take out insurance to cover yourself in the event of cancellation, damage or lost of luggage, personal injury, accident or illness.

8. Complaints
If you have any complaint about your tour, please inform your Eric Grandison Golf School Rep or phone the office immediately. Most matters can be easily resolved whilst you are on the Tour when your EGGS Rep, who is authorised to deal fully with any complaint, can see and understand the exact nature of any problems you have. In the unlikely event that matters cannot be resolved to your satisfaction on Tour, you must follow up by writing to our Customer Services Department at: Eric Grandison Golf School, 6 Coillesdene Terrace, Edinburgh EH15 2JN, within 28 days of returning from your Tour. Further consideration will be given to the terms of complaints, however no such consideration will be given in respect of claims that we receive after that date.

9. Jurisdiction
These terms and conditions shall be construed and interpreted in accordance with the Law of Scotland.

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